Refund Policy

At Orion Digital, we prioritize client satisfaction. This refund policy explains the conditions under which refunds are applicable and the process for requesting them.

Eligible Refunds

• Services not delivered as outlined in the agreement
• Errors caused by Orion Digital in deliverables
• Project cancellations before work begins

Non-Eligible Refunds

• Client dissatisfaction due to subjective preferences
• Delays caused by client feedback or approvals
• Completed work that meets agreed-upon deliverables

Refund Request Process

• Submit a written request to support@oriondigital.xyz
• Include project details, invoice number, and reason for request
• Our team will review the request and respond within 3–5 business days

Refund Timeline

Approved refunds are processed within 7–10 business days via the original payment method. Digital service fees may be adjusted based on work completed or third-party expenses.

Service Cancellations

Clients may cancel services before work begins. Refund eligibility depends on milestone completion and resources already allocated. Unused funds for cancelled services are eligible for a refund.

Contact for Refunds

For any questions or concerns regarding refunds, contact Orion Digital at support@oriondigital.xyz.